Refund and Return Policy
Returns and Refund
We want you to be pleased with your order. If for any reason you are unhappy with your product, please return to us within 14 days of receipt in an unused condition and in original packaging, with the returns form completed and placed inside the parcel. We will issue a refund to your original payment method on receipt.
Cancelling Your Order
Under The Consumer Regulations 2013 you have the right to cancel your online or mail order purchase as long as you do so no later than 14 days after the day on which you receive the goods or service. However, this right to cancel your order does not apply to Goods which are: made-to-measure or custom-made or otherwise made to your specification or clearly personalised. Further information on this can be found in our terms and conditions.
Faulty or Damaged Items
In the unlikely event of an item arriving damaged or faulty, please contact us within 10 working days of receipt by phone or email and we will be happy to arrange for a replacement or a full refund in line with our terms and conditions and your consumer rights.
- Products returned to us must be in a resalable condition. Products should be unused, in their original packaging with labels attached
- With the exception of faulty goods Senyü is not responsible for the cost of returning products. We always advise that you obtain a proof of postage when returning an item
- Please allow up to 10 working days for us to receive your return and communicate receipt of the goods
- Please complete the online returns form here and process your return via the Senyü returns portal.
- Please note we are unable to accept returns on earrings.
Incomplete Orders
Please contact us within 48 hours of receipt if your order is incomplete.
Phone: +44 (0) 7380 798 579
Email: info@Senyücraft.com
Returns
We are happy to replace most products but there are some exceptions that cannot be returned unless they are faulty. These products include earrings and made to order products.
Products returned to us must be in a resalable condition. Products should be unused, in their original packaging with all labels attached.
With the exception of faulty goods Senyü is not responsible for the cost of returning products. We always advise that you obtain a certificate of postage when returning an item.
Please allow up to 5 working days from receipt of your return for it to be processed.
There are a number of ways that products can be returned to us. If you are returning a product, please make sure that you complete the returns form (inside your delivery note) and place it inside the box you are returning.
Returning a Product Using Royal Mail
On the back of your delivery note you will find a returns label, you will need to include your Invoice Number on this label and stick the label on the box you are returning. Once this is complete you may then take the box to the post office and pay the required returns amount. We kindly request that you ensure that any returned products are well protected and packed for posting, and we always advise obtaining proof of postage.
Reporting Damage or a Fault
We take great care throughout the production and delivery of your order. From time to time some issues may occur. Should this be the case please contact us immediately so that we can help to resolve the issue. For efficiency, please provide your order number and any other information to assist us in resolving the matter promptly.